- #Remote software like teamviewer but with ssh password#
- #Remote software like teamviewer but with ssh download#
translatable in other languages if necessary.
#Remote software like teamviewer but with ssh download#
single file launchers just download and start the application.
#Remote software like teamviewer but with ssh password#
If the customer uses multiple monitors, he also might select which screen he likes to share.Ī company, that offers remote support, can create its custom preconfigured build of this software, that provides all necessary settings by default. Only a hostname / IP address and port number has to be provided in order to share the screen with the support staff. Customer Support Toolįrom the customer perspective the software is as simple as possible. This makes it possible to provide a single executable file for the end users, that contains all required configurations by default. A company may compile a custom configuration into the application. In addition, we wanted to make this program customizable for other companies. From a customer perspective this application behaves similar to the UltraVNC Single Click solution - but it also provides encryption and supports Linux and macOS. Support for different languages - because not all end users speak English.īecause we did not find a solution that fits all of these requirements, we've decided to build our own solution to fit this gap. This can become a privacy problem - especially if the servers are located in countries with loose data privacy policies.Īll major operating systems for desktop PC's should be supported. Most commercial solutions are initiating (or even routing) the traffic through their own servers. The remote maintenance session should be completely private and secure.Īll transferred data has to be encrypted - especially when it is sent over the internet On one hand this is quite complicated process for an end user and on the other hand it is a possible security risk to open local ports to the internet. The end user often sits behind a router / NAT and should not bother with port forwarding. The end user just has to download a single file and start it. No complex installation procedure should be required. The end user should be able to start the remote administration session with as few clicks as possible. But most of them are lacking at least in one of these requirements: There are a lot of different solutions on the market, that can solve this task. Remote administration is common practice in software support for end users. The application is currently not compatible with other VNC based software. Staff Support Tool is started by the support staff in order to access the customers desktop remotely.īecause both sides of a support session are covered by Remote Support Tool, the software uses its own protocol for communication between customer and staff. Remote Support Tool provides a graphical interface for both sides of a remote support session:Ĭustomer Support Tool is started by the customer, who likes to provide access on his desktop for a support staff. For a more consistent platform support and better compatibility the software was completely rewritten in Java and the requirement of any third party VNC software was dropped. This project started initially as a VNC launcher inspired by UltraVNC Single Click and Gitso. Remote Support Tool is an easy single click solution for remote maintenance.